This critical role serves as the vital communications link between the public needing help and emergency services response. As members of the public safety ecosystem, PSTs are typically the first point of contact when a person reaches out for help. This entails a candidate to be able to work independently in a high stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services including but not limited to law enforcement, fire, and emergency medical services (EMS), triaging those requests for service, providing guidance and assistance to the public in life-safety situations and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.

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